FAQs

Any questions? Check this out. If you can't find help, feel free to email us at contact@carltonpdg.com

How Can I be sure my Carlton Poedagar watch will fit my wrist perfectly?

We want your watch to fit just right. That’s why every timepiece includes a tool to adjust your watch strap. Here’s how it works:

  • Easily Adjustable Straps
    Our watches feature adjustable straps that can be resized to comfortably fit your wrist.
  • Adjustment Tool Included
    Each watch comes with a handy tool, designed to make strap adjustments easy.
  • Simple, Step-by-Step Instructions
    With clear instructions, you’ll be able to adjust your watch quickly and effortlessly.

With these features, your Carlton Poedagar watch will be ready to wear perfectly right out of the box.

What are the delivery times?

All orders are processed within 24-72 hours.

Estimated Delivery Times:

  • Europe: 4-8 business days
  • Rest of the World: 5-10 business days

For more details on shipping and returns, please refer to our policies.

Technicals Specifications

Case and Strap Dimensions - 41mm case x 9mm strap of 22mm in width.

Premium Stainless Steel - Crafted from Premium 316L stainless steel for elegance and exceptional durability.

Precision Movement - Powered by Japanese Quartz technology, provides reliable, low-maintenance timekeeping.

Adjustable Fit - Our watches are adjustable for any wrist with our sizing toolkit.

Glass Type - Our Sapphire Crystal Glass provides ultimate scratch resistance, keeping your timepiece flawless for years.

Water-Resistant (3ATM)- Designed to withstand everyday splashes and rain, keeping your timepiece safe and functional.

Answers about your order, returns, etc.

Shipping & Orders

Shipping

Order Processing

Orders are typically processed and shipped within 1-3 business days.

You will receive an order confirmation when your order has been placed. Please verify:

order details, customer information, shipping address

If there is an issue, please contact our customer support at help@carltonpdg.com

Shipping

You will also receive a shipping confirmation and tracking number when your package is in transit. Notifications for order and shipping/tracking will be sent to the email address provided at purchase, or to your contact phone number. Please double check junk and spam mail folders, in case your confirmation has been received there. Also allow us up to 3 business days before contacting us in case you did not receive your tracking number yet.

Our customer support can assist with tracking numbers and package deliveries. Please always provide your order number when sending inquiries to help@carltonpdg.com

Where do you ship from?

We have inventory ready to be shipped in warehouses all across the globe: United States, Portugal & China.

I haven't received my order confirmation?

First of all, please check that our emails are not in your spam/junk folder. If you think you've entered the wrong address, please email us at contact@carlton.com and we'll update your details.

Is my payment secure and what are the payment options?

We use secure, third-party payment gateways to process your payments. We do not retain your credit card information during or after the transaction.

If you choose to save your card information, your credit card details will be tokenized, encrypted, and stored securely by the third-party gateway, and will be submitted directly to your bank for authorisation.

We accept payments by Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Union Pay, Shop Pay & Klarna.

How to track my order?

Once your order is shipped, you will receive a confirmation email (or text) that contains your tracking number.

You can use this tracking number either HERE or on an external international tracking website such as https://www.17track.net/ to track your package in real-time, for your peace of mind.

If you did not receive your confirmation email (or text) within 5 business days after placing your order, please send our customer support a message at contact@carltonpdg.com and we'll sort this out.

Returns

Not satisfied?

We offer a Lifetime Warranty on all our Pilates. Please contact our customer support at contact@carltonpdg.com

Return costs for unwanted items are non-refundable at this time.

If you have received your item and there is a problem with defect/package, please contact our customer support.

contact@carltonpdg.com

Please also refer to our Refund Policy.

How to change or cancel?

If you want to change or cancel your order, please get in touch with us as soon as you can after ordering. We can typically process changes and cancellations within 6 hours of you placing your order, if your package isn't in transit yet.

For details, please email us at contact@carltonpdg.com

When will my refund be processed?

We aim to process your refund within 14 working days after receiving your return at our warehouse.

Once your refund is issued, you’ll receive an email notification. Please note, it may take up to 5 additional working days for the funds to appear in your account, depending on your bank’s processing time.

If you haven’t received the refund after 5 working days, we recommend contacting your bank directly.